FAQS

Here you can find the answers to some of the frequent questions

  • How do I order groceries?

    It’s so easy!

    Head to www.aonesupermarkets.com on your computer or download the AOne Supermarkets app on a mobile device. Search for your needed item or browse through our selection of 2500+ product listings to find your favourites and add them to your cart. When you are satisfied that you have everything that you need, review your cart total and select Checkout. Choose either delivery or curbside pick up and your preferred method of payment.

  • How do I add items to my cart?

    Add all of your daily needs to your cart by selecting the plus sign next to the item you want to purchase. You can also click the item to see a more detailed item description and then select the plus sign to add it to the cart. As items are added to your cart, you will see a tag appear which allows you to increase/decrease the quantity of that item in your cart.

  • Does the delivery cost change with my location?

    No, delivery is a flat fee of BDS$15 to anywhere in Barbados, including Culpepper Island!

  • Can I pay to have groceries delivered to a friend or family member?

    Yes, of course! Just enter their address or location on checkout and pay online.

  • What forms of payment do you accept?

    We currently accept all major credit and debit cards which enables you to do your shopping anytime, day or night. We do not accept cash on delivery for security reasons.

  • How can I reset my password?

    On the AOne website’s login page, select “Forgot Password”, enter your email address in the pop-up box and we’ll send you a message. Follow the instructions to set a new password.

  • What days and times can I get groceries delivered?

    We deliver 6 days a week, Monday to Saturday, with the exception of certain bank holidays.

  • Can I view my previous orders?

    Yes, just log into your account via the web or app and view your Order History in the “My Account” section. You can also easily Order Again by simply selecting the order that you would like to repeat.

  • Can I add items to my order after I have placed it?

    To make any changes to your order, please contact our support team as soon as possible. This includes adding or removing items from the order or making changes to the delivery location. Be sure to have your order number ready.

  • How long will it take to receive my order?

    You can enjoy same-day delivery of your groceries if your order is placed before midday. Orders placed after 12pm will be delivered on the following day

  • How do I cancel my order?

    To cancel your order, please contact our support team for further assistance. Have your order number on hand

  • Where can I find my order number?

    Your order number can be found in the confirmation email sent after you checkout your items.

  • There are damaged or missing item(s).

    If you’ve purchased an item that was damaged or arrived in a less than satisfactory condition please contact our support team with the following information.
    1. Order number
    2. Damaged or missing item description
    3. Photographic evidence

    Our team will then contact you to replace the item or refund you for your purchase.

  • I am having problems with the app, how do I fix it?

    For both the iPhone and the Android phones, check the following:
    1. Ensure that your phone has been updated to the latest version of its operating system.
    2. Ensure that your AOne Supermarkets app has been updated to the latest version.
    3. If both your phone’s operating system and your AOne Supermarkets app has the latest version, then try closing the app.
    4. On the iPhone, press the ‘Home’ button twice. The phone displays all the open apps. Swipe the open app towards the top of the phone. To exit this feature, select the ‘Home’ button once or tap on the Home Screen.
    5. On the Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, select the ‘Recent Apps’ icon again.
    6. Try to open your AOne Supermarkets app again. If the app still does not work, then try turning off the phone completely and turning it back on.
    7. Try to open your AOne Supermarkets app again. If the app still does not work, then try reinstalling the app.
    8. Once your AOne Supermarkets app has been installed, try to open your AOne Supermarkets app again. If the app still does not work, please contact us.

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